Information for Tenants

Information for prospective/new tenants

See our new tenant FAQ & Tenancy Information

Rent Payments

Check your account and pay rent online via our tenant portal

Your logon details will have been provided with your welcome pack, or please contact us for assistance.


Deposits are the equivalent of a month's rent or £300*
*student 12 month AST where the contract is paid in 3 advance payment qualifies for reduced deposit

General Information & Maintenance

Please view our main website for general information about your stay at Porterbrook Apartments, including an online form for reporting maintenance.

Home Information Pack & FAQ

This is your home information pack containing all the details and information about your property.

Home Information Pack

Broadband/Wi-Fi Finer Details

Broadband is provided by ASK4

Included as your standard package is:

  • Wired connection 200 Mb/s
  • Wireless connection 100 Mb/s
  • 4Connect Plus included free (4Connect Plus is a personal private network for each student which was previously an option for students to purchase direct from Ask4 at £25 per annum)

Please note your allowance is shared between all the personal devices being used at any one given time. Wi-Fi connection speeds of up to 100Mb/s are included but the speed achieved not only depends on your device but also how many other tenants are using Wi-Fi at the same time.

For support: ASK4 Support

Cancellation & Complaints

View our Cancellation Policy (PDF, opens in a new window)

West One Student Accommodation are committed to providing a good standard of accommodation and an excellent service, but in the very rare event of something going wrong please see our Complaints Procedure

West One Student Accommodation promotes positive relations between people and a culture of respect. Read our Equality & Diversity Policy

Data Protection Policy

Covid-19 Policy

Please check for Covid-19 updates on our main student accommodation website

National Code Student Accommodation

We are proud that Porterbrook Apartments are accredited under the National Code for Student Accommodation.

This means our tenants can be confident that we offer safe and secure student accommodation, maintained and managed to a high standard.

View National Code Certificate

Member of the National Code for Student Accommodation